3 Key Points in this Week’s Episode:
- Create systems in your business so that you can be free of the 60-hour work weeks.
- Start with the end in mind.
- Empower your people to provide an exceptional customer experience.
An Interesting Interview with a Great Entrepreneur (1:37)
Paul Maskill is a business coach and owner who helps Business Operators transition to Business Owners. Paul’s focus is on putting systems, processes, and people in place so that the business can thrive daily without the owner.
Find Your Blueprint (2:10)
Paul’s blueprint for success is to create systems, ensure that the customer experience is exceptional, and make a great employee experience.
Remove Your Barriers (9:57)
The largest barrier Paul experienced was working 60 – 80 hours a week in his business. He realized that he could not grow the business without scaling the back-end work of running a business.
Fully Express Your Greatness (15:59)
The first time that Paul delegated something was a moment of greatness. He celebrated this by taking real pride in the work his team does and accelerating the systemization of his business because of the sense of empowerment.
Advice for Your Younger Self (18:04)
“Start with the end in mind.”
Teaching Moment (20:51)
Our end goal is to make the customer experience and employee experience the best possible. Creating a consistent experience on both ends is critical. Start with the end in mind and reverse engineer the structure of your business and exactly what the business will do.
Document everything you do on a daily, weekly, monthly basis. Not necessarily how you do it but just start with what you do. Once you have that done you can start documenting how you do it.
Contact Paul: Website
How to Make More Money (30:56)
Out of all the financial, operational, and marketing systems I created for my contracting business the most impactful by far on my revenue was the estimate system.
The key to this system was a combination of speed, accuracy, and removing any friction for the customer so they could easily approve, schedule, and pay for the services we supplied.
I want you as a first step to pretend you’re the customer and I want you to try and “buy” something from your business. Take note of bottlenecks awkwardness, friction, and unnecessary or lengthy steps. Go to work on removing or simplifying the process until it is easy, quick, and accurate.
Family First (31:57)
Can a family benefit from having systems in place?
- How does your family manage finances, the home, your vehicles?
- What routines do you have?
- How do you provide spiritual and emotional support to one another?
- How do you communicate with each other?
- How do you make decisions about needed recreation?
One example is something I call the “let me check my calendar” system.
This episode sponsored by:
Every business needs a website and I have used Gerrit and Trackstar Web Design since 2012 and so should you.
If you are hiring a new employee, I highly recommend that you use the Screen2Fit recruitment platform by Pro.File.
I use Process Street to create systems in my business and I highly recommend that you use Process Street as well.
The Blueprint of a Great Business by Jamie Irvine
If you enjoyed this interview, then you will love my new book The Blueprint of a Great Business! This book is for self-employed people with service-based businesses that want to provide for their families and create freedom and flexibility in their lives.