Build a Better Business Podcast

21 – Customer Buying Experience

3 Key Points in this Bonus Episode:

  1. Stop complaining it doesn’t help you at all.
  2. Instead of complaining focus that energy on something positive.
  3. Customer Buying Experience (CX) is the only thing that differentiates your business.

Show Notes:

Jamie has a message for you!

[1:13] If you are an Entrepreneur you need to hear this message.

[1:28] It’s easy to feel sorry for ourselves, especially when things don’t go as planned in our business.

[2:00] The energy we spend complaining is a total waste.

[3:10] If you never quit you will have some level of success, only you can define what success is.

[4:19] If you allow yourself to stay in that negative place you will fail.

[6:15] Features and benefits don’t differentiate you anymore.

[7:15] Customer Buying Experience (CX) is the only thing that will differentiate your business.

[8:15] Failing to address problems with Customer Buying Experience (CX) in your business is what will make your business fail, so stop complaining and use that energy to address it today!


This episode sponsored by:

Trackstar Web Design

Every business needs a website and I have used Gerrit and Trackstar Web Design since 2012 and so should you.

Screen2Fit by Pro.file

If you are hiring a new employee, I highly recommend that you use the Screen2Fit recruitment platform by Pro.File.

Process Street

I use Process Street to create systems in my business and I highly recommend that you use Process Street as well.


If you enjoyed this interview, then you will love my new book The Blueprint of a Great Business! This book is for self-employed people with service-based businesses that want to provide for their families and create freedom and flexibility in their lives.

Check Out the Book

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I use FreeeUp to find high-quality freelancers to help me run my business remotely and I recommend that you use this service as well.

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I use Process Street to create systems in my business and I recommend that you use this software as well.

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